Terms of Service (Trade / B2B)

Motohaus Trade (https://www.motohaus-b2b.com)

Last updated: 19 June 2026

These Terms of Service ("Terms") govern your access to and use of our trade ordering website at https://www.motohaus-b2b.com and your purchases through it (the "Services"). The Services are operated by Motohaus Powersports Limited ("we", "us", "our").

The Services are for business customers buying for the purposes of their trade or business, including for resale. They are not for consumers, and the consumer cancellation and other consumer rights that apply to our retail websites do not apply here.

By accessing or using the Services, or placing an order, you confirm that you are acting in the course of a business and you agree to these Terms and to our Privacy & Cookie Policy. If you do not agree, do not use the Services.

1. About us

• Legal entity: Motohaus Powersports Limited
• Registered company number: 03461184
• VAT number: GB709309532
• Registered office: Unit 1A Rose Estate, Osborn Way, Hook, Hampshire, RG27 9UT, United Kingdom
• Contact: sales@motohaus.com

2. Trade accounts and access

You must hold an approved trade account to order. You are responsible for keeping your account details accurate and your log-in credentials secure, and for all activity under your account. You warrant that the information you provide is correct, current and complete, that you are authorised to bind your business, and that you will keep your details up to date. We may suspend or withdraw access to a trade account at our discretion.

3. Our products and specifications

We take care to describe our products accurately, but all specifications, images, weights, dimensions and descriptions are approximate and provided as general guidance only. We may make minor changes to specifications to comply with applicable law or to improve a product, and we may correct errors. We may change, limit or discontinue products at any time.

4. Orders and formation of contract

Each order you place is an offer to buy products on these Terms. We may accept or decline any order at our discretion. An acknowledgement of your order is not acceptance. A binding contract is formed only when we send a dispatch confirmation (or, where applicable, when we confirm acceptance of the order). We must have received and processed payment, or the order must be within agreed credit terms, before we accept it. We may be unable to change or cancel an order once accepted.

5. Precedence of terms ("battle of the forms")

These Terms apply to the exclusion of any terms you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless we have expressly agreed otherwise in writing signed by us. Acknowledging or fulfilling your order does not amount to acceptance of any of your terms.

6. Prices, payment and credit

Prices are as set out on the Services or in your agreed trade price list and exclude VAT, delivery, and any customs or import charges unless stated. The price is the price in effect when your order is accepted. Unless you have agreed credit terms with us in writing, payment is due before dispatch. Where credit terms apply, payment is due within the agreed period.

You authorise us to take payment by the methods shown at checkout, including card, Shop Pay and PayPal. We may correct obvious pricing errors. We reserve the right to require payment in advance or to withdraw credit terms.

7. Overdue invoices and interest

If you fail to pay any amount when due, we may charge interest on the overdue amount at 8% per year above the base lending rate of HSBC UK Bank plc from time to time, accruing daily from the due date until payment is made, whether before or after judgment. We will not charge interest on any amount you dispute in good faith, provided you tell us promptly and explain the basis of the dispute. We may also suspend further deliveries while any amount is overdue.

8. Delivery, title and risk

We will deliver to the address you provide, or you may collect from us where agreed. Delivery dates are estimates only and time is not of the essence. Risk in the products passes to you on delivery (or, where you arrange your own carrier, when we hand the products to that carrier). Title in the products passes to you only when we have received payment in full of all sums you owe us, including for other orders. Until title passes, you must store the products so they are identifiable as ours and must not dispose of them other than in the ordinary course of business.

9. Cancellation by you

There is no statutory cooling-off period for business contracts. You may request to cancel an order provided you give us reasonable notice in writing before the products are due to be dispatched, and provided the products are not bespoke, personalised or specially ordered. We may agree to accept a cancellation at our discretion and may charge reasonable costs we have incurred.

10. Returns, faults and warranties

We will supply products that match their description and are of satisfactory quality. You must examine products on delivery and notify us of any shortage, damage or defect within a reasonable time, and in any event within 7 days of delivery for visible damage or shortage. Where tracking information is provided and the products are not delivered, you must notify us within 72 hours of receiving the tracking information so we can investigate with the carrier; failure to do so may prevent us making a claim against the carrier and affect your remedy. Manufacturer warranties, where offered, apply in addition to these Terms. As you are buying in the course of business, the statutory implied terms that apply to consumer sales do not apply, and the warranties and remedies in these Terms are your exclusive remedies in respect of defective products, subject to section 12.

11. AI-assisted services, acceptable use and automated agents

We use AI-assisted tools to support customer service and the trade experience. You will always be told when you are interacting with an AI system, and you can ask to deal with a member of our team instead.

You agree to use the Services lawfully and not to: use them for any unlawful or malicious purpose; infringe our or others' intellectual property; transmit false or misleading information; upload malicious code; or interfere with the security of the Services.

If you use, enable or deploy any software agent that acts autonomously or semi-autonomously to access or interact with the Services (an "Agent"), the Agent must at all times: identify itself as an Agent and disclose its name in the user-agent string of its requests; not conceal that it is automated or mimic human behaviour; not complete or circumvent CAPTCHAs or other measures designed to distinguish humans from machines; respond truthfully to any prompt seeking to determine whether the interaction is automated; and not circumvent any measure we use to control automated access. We may limit, condition or block Agent access by technical or other means.

12. Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Subject to that, and because you are buying in the course of business: we are not liable for any loss of profit, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill, loss of data, or any indirect or consequential loss; and our total liability arising out of or in connection with each contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the price paid for the products under that contract. We are not liable for delays or failures caused by events outside our reasonable control.

13. Intellectual property

The content of the Services and our brand names and logos are owned by us or our licensors. You are granted a limited right to use the Services to place and manage orders. You may not copy, reproduce or exploit any part of the Services except as needed to use them for their intended purpose, and you may not use our trademarks without our written consent. Where we permit resale of products, you must comply with any reseller, branding and marketing requirements we notify to you.

14. Privacy

We process personal information in accordance with our Privacy & Cookie Policy (Trade / B2B), which forms part of these Terms.

15. Confidentiality

Pricing, account terms and other non-public information we provide to you in connection with your trade account are confidential and must not be disclosed to third parties or used except for the purpose of trading with us.

16. Termination

We may suspend or terminate your access to the Services or any trade account at our discretion, including for non-payment or breach of these Terms. You remain liable for all amounts due up to termination. Provisions that by their nature should survive termination (including those on payment, title, liability, confidentiality, intellectual property and governing law) continue to apply.

17. Events outside our control

We are not responsible for any delay or failure to perform caused by events outside our reasonable control. We will take reasonable steps to minimise any delay and will notify you.

18. Changes to these Terms

We may update these Terms from time to time by posting the updated version on the Services. The version that applies to an order is the one in force when the order is accepted.

19. General

If any provision is found invalid or unenforceable, the remaining provisions continue in force. Our failure to enforce a right is not a waiver of it. You may not assign or transfer your rights or obligations without our written consent; we may assign or transfer ours. Except for our affiliates, no person other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

20. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

21. Contact us

Motohaus Powersports Limited Unit 1A Rose Estate, Osborn Way, Hook, Hampshire, RG27 9UT, United Kingdom Email: sales@motohaus.com